An export is slow or seems stuck
Exports run in the background on Exportify’s servers, so you can leave the page. Small exports take seconds; a full order history on a large store can take an hour or more and still completes. Recent exports shows the status, and a long export shows how many records Shopify has prepared so far.
Exports run in the background on Exportify’s servers, not in your browser. You can leave the page, close the tab, or keep working in Shopify; the export carries on and the file appears under Recent exports when it is ready. Nothing about Exportify slows your store or your admin down.
How long does an export take?
Section titled “How long does an export take?”A few hundred orders take seconds. Tens of thousands take minutes. A full order history on a large store, years of orders in one export, can take an hour or more, and it still completes: any date range the export form accepts runs to the end. There is no need to split a large range into smaller exports.
For a date range, Exportify asks Shopify to gather the matching orders into a single result, then turns every order and line item into your template’s columns. On a long history, most of the wait is Shopify gathering the orders. Templates with many columns add processing time on top.
What do Queued and Processing mean?
Section titled “What do Queued and Processing mean?”- Queued: the export is waiting its turn. Exportify runs one export at a time for each store, so a second export stays queued until the one ahead of it finishes, then starts on its own.
- Processing: the export is running. On a long export, the Completed column shows when it started and how many records Shopify has prepared so far, for example “Shopify has prepared 1,234,567 records”. A record is an order or one of the items inside it, such as a line item, so this number grows faster than your order count. A count that keeps rising means the export is working.
- Ready: the file can be downloaded.
What to do if an export seems stuck
Section titled “What to do if an export seems stuck”-
Check Recent exports. The status moves from queued to processing to ready. The table stops updating itself after a few minutes; click Refresh at the top of the table to see the latest status and record count.
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Leave it running. Processing for a long time on a large range is expected. Starting the same export again does not make it faster; the new one waits behind the first.
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Look for a failed or cancelled status. A failed export shows a message saying why. Most problems are temporary, and running the export again usually works.
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Still processing with no change after several hours? Email support@exportifyapp.com with your store’s .myshopify.com address, the template name and the date range. We can see the export on our side.
