Contact support
Email support@exportifyapp.com with your store’s .myshopify.com address, the template name, the date range or time of the export, and a screenshot or the file; support is run by the people who build Exportify.
Support is run by the people who build Exportify. Email support@exportifyapp.com and we will pick it up during business hours, Atlantic time (Canada), Monday to Friday.
What to include in a support request
Section titled “What to include in a support request”The more of this you send in the first message, the faster the answer:
- your store’s .myshopify.com address (not the custom domain)
- what you were doing: running an export, building a template, waiting for a scheduled file
- the template name and, for an export, the date range and roughly when you ran it
- what you expected and what you got; a screenshot or the file itself helps a lot
- for delivery problems: the SFTP host and folder, and when the last good file arrived
Requesting a template or a change
Section titled “Requesting a template or a change”Attach a sample of the file you need (CSV, delimited text, XML or Excel) with example values in each column, and describe any rules: which orders to include, what to calculate, what goes on the first row only. See Support-managed templates.
Contacting support from inside Exportify
Section titled “Contacting support from inside Exportify”The Help page in Exportify has a short form that sends us your store details automatically, and support-managed templates have a Request Changes button that opens an email with the template already named.